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Let's Talk Quality
96 questions you always wanted to ask Phil
Crosby
McGraw-Hill (1989) |
Each week in the Quality College the students and I would gather for an
hour or so for an open discussion. I would spend five minutes relating
what I had been thinking about or commenting on some current event. Then
they would ask questions and I would give them my answers. We recorded
these chats and made the tapes available. When I had a minor operation and
was forced to stay home I decided to take some of those questions and
write answers to them. The result was this book. The McGraw-Hill editor
took the material and arranged it in "packages" within the book.
So here is that content:
 | Quality: the way we were
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 | The Quality revolution at home and abroad
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 | Quality thinking: toward a mature philosophy of Quality
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 | Quality relationships: toward a quality business culture
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 | Epilogue: quality past, present; and future
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 | Guidelines for Browsers
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This is a book that can be opened at any page and browsed. There are no
stories as such, but many of the answers contain anecdotes.
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