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  ASIA PACIFIC OPERATIONS

 

  Let's Talk Quality
96 questions you always wanted to ask Phil Crosby

McGraw-Hill (1989)

Each week in the Quality College the students and I would gather for an hour or so for an open discussion. I would spend five minutes relating what I had been thinking about or commenting on some current event. Then they would ask questions and I would give them my answers. We recorded these chats and made the tapes available. When I had a minor operation and was forced to stay home I decided to take some of those questions and write answers to them. The result was this book. The McGraw-Hill editor took the material and arranged it in "packages" within the book. So here is that content:

bulletQuality: the way we were
bulletThe Quality revolution at home and abroad
bulletQuality thinking: toward a mature philosophy of Quality
bulletQuality relationships: toward a quality business culture
bulletEpilogue: quality past, present; and future
bulletGuidelines for Browsers

This is a book that can be opened at any page and browsed. There are no stories as such, but many of the answers contain anecdotes.

 

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