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Quality
& Me:
Lessons From an Evolving Life
by Philip B. Crosby
(1999) |
Here's
the long awaited autobiography of the icon of Quality Management, Philip
Crosby. For the first time, Philip Crosby traces his life and career from
small-town Ohio, through war in the Pacific as a Navy medical corpsman,
and over more than 40 years as the developer and innovator of the
principles of Quality Management.
After decades committed to training and education, the Father of
"Zero Defects" transforms his autobiography into yet another
learning experience for readers, punctuating the events of his life and
the milestones of his career with down-to-earth lessons that make this
work a treasury.
 | Supervisors are always right. The supervised are always wrong, even
when they're right.
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 | We have to simplify something if everyone is going to understand it.
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 | When only a few know, nothing will ever get finished.
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 | Personnel rating systems are to personnel rating as military music
is to music.
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 | There's nothing like a serious illness to stimulate the creative
process.
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 | Corporate attitudes are created either deliberately or by accident.
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 | Either way, everyone in the organization will develop the same one.
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...plus dozens more, unique and pithy "Crosbyesque" proverbs
applying to every phase of career and age of life. The book concludes with
his simple advice to MBA and other college students on how to be
successful in the world: "Be useful and reliable."
Crosby writes candidly, yet with wit and warmth, about his years at the
Martin Company in Orlando, about the birth of Zero Defects, and especially
about working with corporate legend Harold Geneen at ITT. He takes the
reader through the rise and fall and renaissance of Philip Crosby
Associates, providing his unique perspective on the perils of corporate
merger and acquisition.
This is Crosby's Plain-Spoken Wisdom
at its Best!
As in all this best-selling books, Crosby writes like he speaks, in a
conversational style that makes his reading, and his many lessons, a
leisurely one-on-one experience. Even his humour, often self-depreciating,
comes with a lesson. As a result, the reader comes away rewarded with
decades of Crosby's accumulated wisdom and applied common sense distilled
into one valuable book.
Order Your Copies Today - For
Yourself and Others! click here
Quality & Me is the perfect capstone to your business library. It's
also the ideal gift book for anyone in your organization who understands
the need for Quality Management - and who may not have yet been exposed to
Philip Crosby's style of articulating its principles.
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