|
ASIA PACIFIC OPERATIONS |
QWT was written after Philip Crosby Associates and its Quality College were five years old. I wanted to update the application of my concepts and make them clearer by using more personal examples. I talked about my weight loss process in comparison to installing quality improvement, for instance. It was also an opportunity to show what was being taught in the Quality College so others could use it to their advantage. This was particularly true concerning the Absolutes of Quality Management and the Quality Improvement Process steps. I went into detail concerning their philosophy and application. In the definition concept a golf game is detailed showing the real score versus what the player thought he was shooting. In order to make clear the concept of prevention I compared it in the second chapter to vaccination. The ingredients for the serum are listed as applying to every layer of management. This thought is particularly useful in discussing quality management with management people while conducting education classes for them. It helps them understand that their role is very direct in causing quality to become part of the woodwork. I wanted to show what executives do in their work life so those who had not lived at that level could relate to it. This took two chapters. Number three, Demotivation, is about hassle the management inflicts on the employees for no good reason. It has many stories to describe what happens. One of them concerns the planning system at "Lightblue," a fictitious but realistic organization. This lets the reader see how hassle evolves even with the best of intentions. The other chapter (four) is about the Quality Carol, an unapologetic take off on Dicken's tale of Victorian Christmas. In this one the Scrooge character is going to have to spend eternity repairing all the nonconforming products he let get produced and reprocessing all the software and services he let be sold. We even made a film of this story using Hollywood actors. In some parts of the world where Dickens was not a household name people thought I had created the idea for and written a terrific story. However we set them straight. Extra chapters were included to show how Scrooge and Lightblue all came out in the end. To help people relate to the value of the concepts and processes, I included a group of success stories; a chapter on mixing the vaccination system; chapters on Determination, Education, and Implementation; and a discussion of why very little improves all by itself. Quality Without Tears has become a classic handbook for those charged with causing quality to improve.
|
Send mail to webmaster@q2000.com.au
with questions or comments about this web site.
|