Reflections on Quality

ASIA PACIFIC OPERATION

McGraw-Hill (1996)

This book is a collection of aphorisms taken from the "Guidelines for Browsers" sections of Philip Crosby's previously written books. The editors at McGraw-Hill selected the "inspirations" and gave me the opportunity to exchange, but not alter, them. I did neither. The book is interesting because it can be opened at any page, it is small, and we find that people use it as gifts, both corporate and personal.

Some excerpts include:

	How you come across to others should not be left to chance.
	Requirements are answers to questions and the agreements that result from those answers.
	It's hard to find a company that failed because its expenses were too low.
	You don't have to be noisy to be effective.
	Auditing catches only the undedicated, bored, or careless.

Send mail to webmaster@q2000.com.au with questions or comments about this web site. Copyright © 2007Philip Crosby Associates all rights reserved

Send mail to webmaster@q2000.com.au with questions or comments about this web site.
Copyright © 2007Philip Crosby Associates all rights reserved